Here at ImageFIRST Cedar Rapids, we want you to know that we’re more than just a vendor. In fact, we don’t like to be called a vendor at all, because instead of just selling to medical facilities, we partner with them.
ImageFIRST BLOG - Cedar Rapids
As the healthcare industry rapidly changes, so do its practices, principles, and values. Nowadays, patient satisfaction is more important than ever. Medical personnel are realizing just how imperative it is that patients enjoy their experience at their medical facility. Those who work in healthcare have been taking monumental steps to ensure that patients feel comfortable, safe, and respected.
- Can I change or adjust my linen inventory based on my caseload?
Yes, it is our goal to work with your patient volume and specific needs in order to avoid spending too much money or running out of linen. We are not your vendor, we’re you’re partner, so we ensure to provide you with linen inventory based on your patient load. To ensure this, even though we set your linen numbers with you, we verify that accuracy during formal Quarterly Needs Assessments of your account – and we make recommendations as needed.
We’re pleased to announce that we’ll be among the many excellent health care service providers in attendance at ASCA 2017—the annual conference hosted by the Ambulatory Surgery Center Association.
The conference will take place between May 3 and 5, 2017 at the Gaylord National Resort & Convention Center in Washington, D.C. We’ll be at booth #304, and we invite you to pay us a visit and learn about our ComfortFIRST advantages and other benefits of choosing ImageFIRST.
Two months ago, our associates here at Cedar Rapids did something remarkable, and we are so proud to share their story. In September, our Service Manager, Mike Marion, rose to the occasion when the Cedar River was rapidly rising and community members found themselves in need of serious help.
We’re inviting you to watch a new video we released on our website—one that sheds light on an integral issue facing healthcare. That is, the impact that staff engagement has on the patients for whom they provide care.
In light of the video, we’re asking you to pose this question to yourself:
Do I know the impact that my staff’s engagement has on our patients?
At ImageFIRST Cedar Rapids, we strive to be the best-in-class at providing medical linens, apparel rentals, laundry services and apparel like medical uniforms and scrubs to Davenport, IA healthcare facilities (and those nearby). In doing so, we believe that our clients’ patients will be optimally comfortable, and thus, happier with their experiences at inpatient and outpatient facilities. The patient experience is at the heart of everything our clients do, as it is at ours too!
And since we’re always striving to help enhance the patient experience, we continuously look for solutions that can play a role in helping the healthcare industry as a whole.
One of our favorite long reads so far this year happens to be about budgeting. We know—it’s not the most enthralling topic, but budgeting is an incredibly important part of healthcare facility management, and one of the crucial tasks performed by environmental services (ES) professionals. Heath Facilities Management Magazine’s recent article focuses on creating an understanding of the art of budgeting for environmental services. The article is a comprehensive look at all the areas of facilities management that come under an ES professional’s consideration while creating a budget.
Of particular interest to ImageFIRST Cedar Rapids was the article’s section on concierge services. As the author points out, concierge services are much more than customer sign-in or room refreshment. Patients remember their interactions with ES professionals more than they do with medical staff, proving that concierge-related acts of kindness and compassion are just as important as medical care when it comes to patients’ perception of their experience at healthcare facilities. According to the article, ES departments need to carry items that fit the budget while allowing ES workers to provide personalized, compassionate care for a memorable patient experience.
As a provider of laundry services and products like medical scrubs in Davenport, IA, ImageFIRST Cedar Rapids seeks to provide budget line solutions that streamline ES professionals’ daily tasks and allow them to focus on providing exceptional patient experiences. Many other laundry and linen providers take a “drop and punt” approach to linen delivery—after linen is dropped off, it’s up to the ES professional to restock their shelves, double-check their inventory, review their invoice and manage inventory shortages or overages. ImageFIRST takes this load off the shoulders of ES professionals by taking on much of the routine tasks of linen management.
ImageFIRST Cedar Rapids provides each of our clients with a designated Customer Advocate. The Customer Advocate isn’t just a delivery driver: They are an expert in all things linen and laundry management-related, and they are dedicated to building a relationship with their customer. The Customer Advocate takes care of delivering linen, picking it up, stocking shelves, checking inventory levels and delivering extra supplies when unexpectedly busy days happen. They happily take on extra tasks when needed, familiarizing themselves with the ins and outs of your facility so that the management process is seamless. Plus, our ValueFIRST assurance means that your inventory will be regularly reviewed so that you don’t spend extra on linens that you don’t need.
In addition to services that provide ES professionals with more time to create patient experiences, ImageFIRST Cedar Rapids offers products like bedding, gowns, scrubs and uniforms in Davenport, IA, that improve patients’ perceptions of their healthcare facility. We offer individually wrapped patient gowns for immediate visual assurance and sanitization. We also implement a sanitizing wash process and infection prevention that exceeds industry standards. ImageFIRST follows all OSHA and CDC guidelines for preventing hospital-acquired infections, providing ES professionals with even greater peace of mind.
ImageFIRST Cedar Rapids promises to be a cost-effective solution for your healthcare facility and the satisfaction of your patients. Learn more at http://cedar-rapids.imagefirst.com.
Now, more than ever, healthcare providers are focusing on ways to increase patient satisfaction and improve the patient experience. Thanks to the HCAHPS survey and the Affordable Care Act, healthcare consumers have access to more services and the industry as a whole is more transparent. As a result, healthcare facilities have recognized the need to cater to their patients as discerning consumers, and have upped their investments in things that impact the patient experience.
Soon, yet another impetus for focusing on patient experience will arrive at surgery centers. The Outpatient & Ambulatory Surgery CAHPS Survey, approved by the Centers for Medicare & Medicaid Services (CMS), is designed specifically for outpatient surgery departments based in hospitals as well as ambulatory surgery centers that are free-standing. Participating facilities will need to complete at least 300 surveys next year to gather an accurate picture of the patient care experience and improve their performance while reducing patient suffering.
Imagine driving through the Iowa countryside on a summer day. You’d probably see plenty of black and white dairy cows grazing peacefully along the way. After a while, they blend into the landscape.
Suddenly, something catches your eye. Seemingly out of nowhere, a bright purple cow appears. As far as you’re concerned, those other cows might as well not exist. This purple cow is truly remarkable, and you can’t wait to tell everyone about it.
We’d like to let you in on a secret: that cow’s more than a figment of your imagination. At ImageFIRST Cedar Rapids, she’s alive and well. Violet the Purple Cow is our personal symbol of ImageFIRST’s truly remarkable services. Just like Violet, we’re an extraordinary sight in the Cedar Rapids landscape. Read on to learn why.